1.1 These Terms and Conditions (“Terms”) govern the rental of vehicles provided by Garage8 Automotive Concierge (“Garage8,” “Company,” “we”) to its customers (“Customer,” “you”).

1.2 By making a reservation or signing a contract with us, the Customer declares that they have read, understood, and accepted these Terms.

1.3 These Terms, together with the Personal Data Consent Statement and any specific vehicle conditions (e.g., mileage, insurance), constitute the entire agreement between the parties.

2.1 The Customer must be 21 years of age or older to rent a vehicle.

2.2 Driver's license and documents: The Customer must present a valid and current driver's license, as well as an identification document (Citizen Card, Resident Card, or Passport).

2.3 For higher category vehicles or special rates, additional requirements may apply (e.g., minimum driving experience, clean criminal record).

3.1 Before starting to use the vehicle, the Customer must pay a deposit up to the maximum amount stipulated in the rental agreement.

3.2 The deposit serves as a guarantee to cover any damages, fines, cleaning fees, loss of keys or accessories, or destruction of vehicle documents.

3.3 After the vehicle has been returned and inspected, if there are no additional charges, the deposit will be returned to the Customer within the agreed maximum period.

4.1 Smoking inside the vehicle is strictly prohibited. Any traces of smoke may result in an additional cleaning fee being deducted from the deposit.

4.2 Pets will only be allowed if previously authorized by Garage8. If permitted, an additional cleaning fee may be charged.

4.3 The Customer must use the vehicle diligently, obeying traffic laws and respecting speed limits, maintenance, and general care.

4.4 The Customer may not sublet, assign, lend, or use the vehicle for competition or paid transportation purposes (unless authorized).

4.5 In the event of a breakdown or accident, the Customer must immediately notify Garage8 and follow the instructions provided. The Customer must cooperate and provide all necessary information (police report, contact details of the other party involved, etc.).

5.1 The vehicle must be returned at the location, date, and time stipulated in the reservation or contract, unless otherwise agreed.

5.2 If the vehicle is authorized to be returned to another location, there may be an additional fee or transportation cost.

5.3 The Customer shall return the vehicle with the same fuel level or in accordance with the contractual conditions. Otherwise, a refueling fee may be charged.

5.4 The vehicle must be returned in the same condition as it was delivered, except for normal wear and tear. Damage, excessive dirt, or missing accessories will be charged to the Customer and deducted from the deposit.

6.1 The Customer is liable for fines, fees, penalties, or damages incurred during the rental period, except in cases agreed separately (e.g., insurance).

6.2 In case of loss or destruction of keys, documents, or vehicle accessories, replacement costs will be borne by the Customer and deducted from the deposit or charged separately.

6.3 If the Customer exceeds the mileage limit defined in the contract, the fee per additional km will be charged, as stipulated.

7.1 Cancellations of reservations may not be eligible for a refund, according to the specific policy of the contracted rate, as the vehicle is reserved for that date and cannot be transferred to another Customer.

7.2 Changes to the reservation are possible, subject to prior notice and availability, and may result in a price adjustment or extra fee.

7.3 If the Customer returns the vehicle before the end of the contracted period, there will be no refund for the unused time, unless otherwise agreed.

8.1 The vehicle may be covered by civil liability insurance and, depending on the contract, by collision damage waiver (CDW) or theft protection (TP).

8.2 The Customer must comply with all insurance conditions: not driving under the influence of alcohol or drugs, not driving on prohibited roads, informing the insurance company in the event of an accident.

8.3 Any applicable deductible will be borne by the Customer, unless additional coverage is chosen to eliminate or reduce the deductible.

9.1 The Customer has the right to:
• Be clearly informed about prices, conditions, charges, and insurance;
• Receive the vehicle in the agreed condition;
• Recover the deposit, except for justified legal deductions;
• Appeal or complain to the Company in case of disagreement.

9.2 The Company reserves the right to:
• Cancel reservations in case of falsehood, non-compliance with requirements, or suspicion of misuse;
• Collect the vehicle if there is abusive or illegal use;
• Charge additional fees and legally address any damages.

10.1 Personal data collected under the contract will be processed in accordance with the Personal Data Consent Statement signed by the Customer.

10.2 The Customer has the right to access, correct, or delete their personal data, and to withdraw consent for processing, in accordance with applicable law (RGPD/GDPR).